Frequently Asked Questions

BridgeCare OS is an all-in-one home care operating system that connects agencies, caregivers, and families on a single platform. It includes scheduling, EVV, billing, a caregiver mobile app, a family portal, compliance tools, and reporting — everything you need to run your home care agency.

Visit app.bridgecareos.com/register to start your 14-day free trial. No credit card required — you'll have full access to all features from day one.

Most agencies are up and running within a day. There's no complex implementation or lengthy onboarding process — just sign up and start managing your agency.

Yes! BridgeCare OS offers a 14-day free trial on any plan. You get full access to all features with no credit card required.

The web-based dashboard works in any modern browser — nothing to install. Caregivers use our mobile app, available on both iOS and Android, for clock-in/out, schedules, and care notes.

BridgeCare OS offers three plans: Starter at $249/month, Professional at $349/month, and Enterprise at $499/month. All plans include a 14-day free trial with no setup fees and no contracts. View full pricing details.

No. There are zero setup fees on all BridgeCare OS plans. You only pay your monthly subscription.

No long-term contracts. BridgeCare OS uses month-to-month billing. Cancel anytime — no cancellation fees, no hassle.

Choose a plan to continue using BridgeCare OS. If you don't, your account is simply paused (not deleted) — your data is safe, and you can reactivate anytime.

Yes! Contact us at hello@bridgecareos.com for annual pricing options and available discounts.

BridgeCare OS includes scheduling, EVV (Electronic Visit Verification), billing, a caregiver mobile app, family portal, compliance tools, reporting, and more. See our full Features page for the complete list.

Yes. GPS-based Electronic Visit Verification is built directly into the caregiver mobile app. Caregivers clock in and out with verified location data, ensuring compliance with state and federal EVV mandates.

Yes. BridgeCare OS offers a mobile app for both iOS and Android. Caregivers can clock in/out, view schedules, submit care notes, and communicate with the agency — all from their phone.

Yes. The family portal gives authorized family members real-time visibility into visits, care notes, and caregiver information — providing peace of mind and transparency.

Yes, white-labeling is available on all plans. You can use your own custom domain, logo, colors, and branding so the platform looks and feels like your own. Learn more about white-labeling.

Yes. BridgeCare OS is built with HIPAA compliance at its core. We use encrypted data storage, role-based access controls, comprehensive audit logs, and a Business Associate Agreement (BAA) is available for all customers.

Your data is stored on US-based servers with encrypted storage and automated backups. We take data security seriously and follow industry best practices to protect your information.

Only authorized users within your organization can access your data. BridgeCare OS uses role-based permissions, so you control exactly who can see and do what within the platform.

Email support is included on all plans. Professional and Enterprise customers receive priority support with faster response times. Reach us anytime at hello@bridgecareos.com.

Yes. We assist with importing your existing client and caregiver data to make the transition to BridgeCare OS as seamless as possible. Just reach out to our team and we'll handle the heavy lifting.

Yes. Onboarding training is included at no extra cost on all plans. We'll make sure your team is comfortable and confident using the platform before you go live.

Yes. BridgeCare OS integrates with QuickBooks, payroll providers, and more. We're continuously adding new integrations based on customer needs.

Yes. Your data is yours — always. You can export it anytime in standard formats. We believe in data portability and never hold your information hostage.

BridgeCare OS supports all modern browsers including Chrome, Safari, Firefox, and Edge. No special plugins or extensions are needed.