01 The Operating System for Home Care

The home care platform agencies actually want to use

One platform for scheduling, EVV, billing, CRM, and the family portal — designed for agencies tired of clunky, overpriced software.

Instant access · No credit card · No demo required · Cancel anytime

★★★★★ HIPAA-ready · SOC 2-aligned controls · EVV certified · No setup fees
app.bridgecareos.com / dashboard
BridgeCare OS agency dashboard: active clients and caregivers, today's shifts, pending invoices, a live activity feed of completed visits, and shift-completion rate — the real product shown on demo data.
EVV Live
42 active visits
★★★★★
Caregivers love it4.8 / 5 · 35 reviews
The real product — real data

See denials before they happen

Claim Readiness scans every completed visit before you bill and flags the exact gaps that cause Medicaid denials — missing EVV, authorization overruns, coding mismatches — so your billers fix them first, not after the payer rejects them.

BridgeCare OS Claim Readiness dashboard showing 75 completed visits with 54 ready to bill (72%) and 21 flagged, each listing its denial reason such as 'Missing client Medicaid ID' and 'Visit outside authorization period'.

See how denial prevention works → · Tour all 11 screens →

Lamplight Homecare LLC
Our founding agency

Lamplight Homecare chose BridgeCare OS to launch their agency — and runs the full platform under their own brand at portal.lamplighthomecare.com. Scheduling, EVV, and Medicaid billing, white-labeled from day one.

Live Care Operations 4,287 visits checked in today · All times local
09:42 Maria R. checked in at 4520 Oak St
09:38 Devon K. filed care notes Mrs. Davis
09:30 Aisha C. completed visit Park Ridge
09:24 James T. en route to 2200 Birch Ln
09:18 Priya N. family message sent Mr. Reyes
09:12 Marcus L. vitals logged Greenwood
09:05 Sofia G. EDI claim filed Medicaid IL
08:58 Chris O. background check cleared
08:50 Emma H. medication confirmed Mrs. Patel
08:43 Tyler B. shift broadcast accepted
09:42 Maria R. checked in at 4520 Oak St
09:38 Devon K. filed care notes Mrs. Davis
09:30 Aisha C. completed visit Park Ridge
09:24 James T. en route to 2200 Birch Ln
09:18 Priya N. family message sent Mr. Reyes
09:12 Marcus L. vitals logged Greenwood
09:05 Sofia G. EDI claim filed Medicaid IL
08:58 Chris O. background check cleared
08:50 Emma H. medication confirmed Mrs. Patel
08:43 Tyler B. shift broadcast accepted
Caregiver assisting elderly woman in her home with warmth and patience Healthcare professional reviewing care plans with patient Compassionate hands gently holding elderly hands
01
The FieldWhere care actually happens
Manifesto / Why We Built This

Technology with the heart care deserves.

Home care is personal. It’s a caregiver arriving at someone’s door at 6 a.m. It’s a daughter trusting strangers with her mother. It’s an agency stitching it all together with sticky notes and faith.

The technology behind it should honor that reality — not fight against it.

BridgeCare OS was designed from day one with one belief: when everyone is connected, care gets better.
See How It Works
Chapter 02 / The Three Pillars

One platform.
Every stakeholder.

Most home care software solves one workflow and ignores the others. We built one connected system for the agency, the caregiver in the field, and the family at home — because care doesn’t happen in silos.

01
For Agencies

Agency Command Center

Real-time visibility across scheduling, compliance, billing, and operations — your entire agency from one clear, powerful dashboard.

Scheduling Billing Compliance Reports
02
For Caregivers

Field Staff Mobile Hub

Schedules, clock-in, care docs, and team chat — everything caregivers need, right in their pocket. Built mobile-first as a PWA. Installs on iOS, Android, and the web. No app store wait.

Installs from the browser
03
For Families

Patient & Family Portal

Transparent care plans, visit updates, direct messaging. Families stay informed; patients feel genuinely cared for.

Real-time visit updates
By the Numbers

Built for the scale of modern home care.

Stakeholders
3in 1
Agency, staff & family — one unified platform, one source of truth.
Visibility
100%
End-to-end care visibility across every visit, note, and touchpoint.
Setup Cost
$0
No setup fees, no contracts — competitors charge $5K–$200K to onboard.
Care Gaps
Zero
Nothing falls through — built-in EVV, audit trails & live monitoring.
Chapter 03 / The Platform

Everything your agency needs.
Built in.

30+ enterprise features across scheduling, billing, compliance, HR, and AI — with no add-ons, no per-module upsells, and no extra cost. The whole platform, on day one.

01

Smart Scheduling

  • Drag-and-drop shift management
  • Client–caregiver matching algorithm
  • Open shift broadcasting
  • Conflict detection & overtime alerts
  • Recurring shifts & calendar views
02

Electronic Visit Verification

  • GPS clock in/out with geofencing
  • Telephony EVV (Twilio IVR)
  • Real-time visit tracking & live map
  • State aggregators (Sandata, HHAeXchange, Netsmart)
  • 21st Century Cures Act compliant
03

Billing & Payments

  • Automated invoice generation
  • Medicaid EDI claims (ANSI X12 837P)
  • Pre-bill denial check + AI doc review
  • Stripe credit card payments
  • Split billing with family payment links
  • QuickBooks, ADP & Gusto payroll export
04

HR & Recruiting

  • Built-in applicant tracking (ATS)
  • Checkr background screening
  • Digital onboarding (W-4, I-9, e-sign)
  • Credential & certification tracking
  • Caregiver safety & incident reporting
05

Family & Client Portal

  • Care calendar & schedule visibility
  • Caregiver shift notes & profiles
  • Online invoice payment
  • Emergency contact management
  • Direct messaging with care team
06

Communication Hub

  • Team chat with channels & DMs
  • SMS notifications (Twilio)
  • Shift broadcast messaging
  • Built-in webmail (IMAP)
  • Real-time long-polling updates
07

CRM & Marketing

  • Referral source tracking & pipeline
  • Lead-to-client conversion
  • Field marketing campaigns
  • Territory management
  • ROI analytics & funnel reporting
08

Reports & Analytics

  • 30+ report types across 6 categories
  • Hospitalization & outcomes tracking
  • CSV export & saved templates
  • ACA compliance & 1095-C data
  • Immutable HIPAA audit trail
09

AI-Powered Insights

  • Predictive risk scoring
  • Care decline detection
  • Staffing & burnout prediction
  • AI document extraction (OCR)
  • Configurable AI engine per agency
10

Enterprise Security

  • Field-level PHI encryption (AES-256)
  • Triple MFA (TOTP, email, SMS)
  • SSO with SAML 2.0 & OIDC
  • Account lockout & rate limiting
  • CSP headers & session management
11

White-Label Platform

  • Custom domains with auto SSL
  • Branded logos, colors & login pages
  • Self-serve agency signup
  • Per-agency settings & timezone
  • Multi-location management
12

Caregiver Experience

  • Rich profiles with reviews
  • Rewards & recognition program
  • Mobile-first schedule access
  • Mileage tracking & reimbursement
  • Training & course management
Gentle hands holding elderly patient hands in warm home setting
04
Pillars of Care
Chapter 04 / The Connecting Arch

Compassion at the core of every feature.

We didn’t build another healthcare SaaS. We built an operating system that puts human connection first — where every workflow, every notification, every screen was designed asking: “Does this make care better?”

  1. i
    Reduce caregiver burnout Intuitive, mobile-first tools that respect your team’s time — clock in, file notes, message the team in seconds, not minutes.
  2. ii
    Keep families in the loop Real-time visit updates, transparent care plans, and direct messaging build trust transparently — no more “what’s happening?” calls.
  3. iii
    Scale without losing quality Agency-wide visibility that grows with your operations. From 5 caregivers to 500, the platform never sees a difference.
  4. iv
    Stay compliant, effortlessly Built-in EVV, HIPAA-grade encryption, immutable audit trails — compliance becomes a byproduct, not a project.
Start Free Trial

The home care industry has been underserved by technology for too long. BridgeCare OS was born from a simple truth — when agencies, caregivers, and families can finally see each other clearly, the quality of care transforms.

BridgeCare Team
The BridgeCare Team
Building the future of home care
Pricing

Simple. Honest. No surprises.

Base price + per-caregiver. No per-module upsells, no hidden fees, no setup costs. Scale as you grow.

Monthly
Annual
Savings Calculator

See your true cost to switch.

Most home care software hides pricing behind sales calls. We don’t. Compare real costs — including the setup fees they don’t tell you about.

5 25 150+

Try BridgeCare OS right now

Explore a fully loaded demo with real sample data — clients, caregivers, schedules, invoices, and more. Enter your email to get instant access.

Final Chapter / Get Started

Ready to bridge the gap?

Start your 14-day free trial today — instant access, no demo or sales call required. No credit card. No setup fees. No contracts. Just better technology for the work that matters most.

14-day free trial No credit card required HIPAA-ready & SOC 2-aligned controls Cancel anytime